Randstad – BlueHair – Design & Innovation

Facilitation Mobile App Multinational Product Strategy UX Design Web

I'm currently the Global UX Manager at Randstad, working hands-on and leading teams of designers and researchers on different global projects for mobile and web-based products, unifying the user experiences of our 39 markets across the globe, while helping our global organization adopt a more customer-centric approach to product development.

Most of the projects I’m involved on are still ongoing and as such I am not in the liberty to make a lot of information on them public. However, scroll down to get a sneak peek of a few of the things I’ve been doing and for which I’m responsible.

I’ve successfully led the research and design efforts for a re-platforming of 20 local apps into a single, native mobile app (iOS & Android) serving 100k+ users worldwide with their daily work administration tasks (applying to shifts, payslips, timesheets, etc). The app has been designed so that we can easily skin it with one of our other brands.

I lead the research and design team behind BrightFit, a platform that helps job seekers to understand how their skill set compares to the job market and how to improve themselves to have a better match. The platform has been successfully rolled out in the North American and several European markets.

I’m currently leading the design team behind our global web platform that aims to unify the job seeker experience of users from 39 different countries.

I organize and facilitate Product Strategy sessions with Leadership, Product Managers, and other stakeholders, to facilitate conversations regarding the value proposition of our products and how to approach their future. To this end, I use a variety of well-established frameworks and canvases, and a few which I’ve developed myself.

I organize, design, and facilitate fully-remote, hybrid, and on-site product innovation workshops with stakeholders from different operating companies to help them create global standards that meet their business needs, while bridging the differences between the markets where we operate.

I’ve created and rolled out a highly structured approach to design documentation for our teams, with a standardized Design Annotation library that allows us to create specifications that are easy to follow by designers, developers, and other stakeholders involved in the product development process, ensuring that everyone is on the same page on how our products look and behave.